Having an OKBet frozen account is a drag and frustrating, especially if you do not know the reasons why it got suspended in the first place.
But while it is a hassle, OKBet is a licensed online gambling platform, conforming to the Philippine Amusement and Gaming Corporation’s (PAGCOR) rules. It means that the suspensions of the accounts are related to the regulating body and not due to the gaming website being a scam.
So if you ever put yourself into a situation where you can not play and enjoy our services, there are three possible reasons: unverified account, consecutive withdrawal attempts, and turnover requirements. We will discuss it in depth with this article and teach you how to unfreeze your account.
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Reason #1: Unverified Account
OKBet requires each and every one of its players to undergo the Know Your Customer (KYC) verification process. It is a procedure that segregates potential players from those that are prohibited.
The KYC, established by the Financial Industry Regulatory Authority (FINRA), is a requirement of PAGCOR. In this time and era, money launderers and cyber criminals have been prevalent. Thus, it is used to verify the players’ identities and prevent any fraud and terrorism attempts.
Furthermore, the process is used to create a “risk profile” for each player or client. KYC agents continuously monitor the customers’ transactions for signs of illegal activity.
Since OKBet is under PAGCOR, it is imperative that the platform thoroughly probes the backgrounds of any players before allowing them full access to the gaming site.
Apart from any attempts to conduct a crime, the KYC is also used to check if a player is a “restricted player” or not.
In the Philippines, several types of players are not allowed to access gambling sites. These are:
- Government officials
- Members of the Armed Forces of the Philippines (AFP) and Philippine National Police (PNP)
- Those under 21 years old
- Part of the self-exclusion program
- Those directly or indirectly involved in gambling operations
If a player is still unverified, there is a 100 percent chance that their OKBet account will be temporarily frozen.
To prevent having your account disabled, you must prove your identity first. You must be someone other than the abovementioned personalities to pass the KYC.
In instances where KYC was rejected, there are other reasons besides being a restricted player.
If you are not a government official or a member of the State forces, then these are the reasons why you failed your verification:
- Requirement is incomplete – Undergoing KYC without submitting required documents like a valid ID first.
- Blurred ID – If the information written on your submitted ID needs to be clarified, the KYC agent will have to reject the application. Ensure that information like your photo, full name, address, and date of birth are readable.
Reason #2: Multiple Consecutive Withdrawal Attempts
Reason number two is interrelated with the first reason. However, it can also be experienced by verified players.
Cybercriminals try to take advantage of digital platforms such as OKBet. Hence, trying to withdraw in succession would raise the suspicion of our risk agents.
But if you are unverified and attempt to withdraw multiple times, it even raises the alert bar. It can be considered fraudulent activity, or it could be an attempt to launder money.
With these things considered, the first course of action is to freeze the player’s account.
If you are a verified player, let your first withdrawal attempt be successful before attempting another transaction. But if you are unverified, any attempt to transfer your funds or winning would be rejected. To prevent further delays, verify your identity first with one of our KYC agents.
Reason #3: Failure to Meet Turnover Requirements
While the first two reasons are related to PAGCOR’s program to stop any illegal activity from accessing gaming platforms, the company’s turnover policy is the third and final reason for an OKBet account to be frozen.
“Turnover” is the term used for the wagered amount. In simpler terms, it is the money that a player deposited.
It does not include additional charges before the deposit, meaning only the amount deposited will be part of the turnover.
If players have a fully verified account, they must turn over their deposited funds before attempting to withdraw any amount. That being said, OKBet would only allow its players to cash out once they have gambled the amount equal to their deposit.
Failure to meet the requirement would result in a failed withdrawal attempt. It then could lead to multiple failed withdrawals, resulting in a frozen account.
To avoid getting your OKBet account frozen, meet the turnover requirement first, which is your deposited amount, before trying to withdraw.
If you pass the KYC and avoid making the mistakes mentioned in this article, there is no other reason for your account to be frozen. However, there may be instances where you may face technical difficulties. If you encounter any other issues not related to the ones we mentioned, you may contact our OKBet Customer Services to have them addressed.